Returns & Cancellation Policy

Please note you are responsible for all shipping charges in the event you refuse a package delivery or the address you provided is incorrect and the carrier returns the package to us as undeliverable. You will also be responsible for all shipping charges if the order qualified for free shipping and you refuse the package or provided an incorrect address and the package was returned to us as undeliverable. You will only be credited back the amount of the product cost less whatever shipping charges that were incurred by us to ship you the order.

In the event that a package is returned because it was damaged by the carrier, you will not be responsible for the shipping charges if the package is returned to us, nor will you be responsible for any shipping costs associated with re-shipping the order to you.

Customer satisfaction is our primary goal. You may return any item shipped by us for a full credit or refund for up to 30 days from the date of delivery. The item should be in NEW condition with original packaging. RETURNS ARE NOT ACCEPTED FOR OPENED ITEMS. Items returned in new condition with original packaging more than 30 days after delivery will be charged a 15% re-stocking fee regardless of reason for return. If you open or use the product we cannot take the product back for credit. If you do ship the product back, it will be destroyed and no credit will be issued!!

Please report any damages, shortages or discrepancies within 7 days of delivery of your order by calling Customer Service at 1-631-775-7915 or by e-mailing us at info@vmartdiscount.com To return items that you don't want or items that you ordered incorrectly, notify us via e-mail. Once you receive confirmation to return the items, simply reseal the original shipping box or package, if possible, and send the package to: Vmartdiscount Inc Attn: Returns 179 Country Road Medford, NY 11763

 

You are responsible for the cost of shipping your return to us. Once your return is received, a credit or refund will be issued within 14 days and an e-mail confirmation will be sent to you. Please note: If your return is not the result of our error, you are responsible for shipping costs associated with your return. If the return is due to an error on our part, we will send you a return label to send the product back to us.

 

NO RETURNS accepted for PERISHABLE or SOON TO EXPIRE FOOD PRODUCTS, clearance items, manufacturer discontinued items or items that no longer appear on our website. 

 

Cancellation Policy: At Vmartdiscount.com, customer satisfaction is our utmost priority. If for any reason, you are dissatisfied with your purchase, let us know. Please contact us if you have any questions or concerns. If you need to cancel an order, please e-mail our customer service department. If the order has not yet been shipped, you will be given 100% credit for the entire order. If your order has already been shipped, and you decide to cancel the order, you can refuse the package or return it for a refund of the purchase price of the unopened and reusable merchandise. You will, however, be required to pay for the shipping charges. NO CANCELLATIONS accepted for PERISHABLE or SOON TO EXPIRE FOOD PRODUCTS, clearance items, manufacturer discontinued items or items that no longer appear on our website.

 

To return your order, simply reseal the original shipping box and send your order along with a note detailing the reason you are returning the it to: Vmartdiscount Inc Attn: Returns 179 Country Road Medford, NY 11763 Please note that YOU are responsible for the cost of shipping your return unless the error was made by us.